Apple is enhancing its Self Service Repair program and introducing a new diagnostic tool, empowering users with greater transparency and autonomy for troubleshooting. The Self Service Repair option is now extended to the iPhone 15 series and Mac models featuring the M2 lineup, such as the 14- and 16-inch MacBook Pro, 15-inch MacBook Air, Mac mini, Mac Pro, and Mac Studio.
This service is now accessible in 24 additional European countries, including Croatia, Denmark, Greece, Netherlands, Portugal, and Switzerland. The expansion means that Self Service Repair covers 35 Apple products in 33 countries and 24 languages. Simultaneously, Apple Diagnostics for Self Service Repair has debuted in the U.S., with a European rollout expected next year.
Designed for users with the expertise to repair Apple devices, the diagnostics tool enables testing for optimal part functionality and performance, helping identify parts that may require repair. Launched in April 2022, Self Service Repair provides individuals with relevant experience access to manuals, genuine Apple parts, and tools used at Apple Store and Apple Authorized Service Provider locations, aligning with Apple’s commitment to broaden repair options for consumers. For those without repair experience, visiting a certified Apple Authorized Service Provider remains the safest route, offering access to genuine Apple parts and certified technicians. Apple has significantly increased service locations over the past three years, with a global network of over 5,000 Apple Authorized Service Providers supporting more than 100,000 active technicians.