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OPPO India launches digital self-help assistant for smartphone support

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OPPO Repair

OPPO India has launched a Digital Self-Help Assistant for Instant Smartphone Support which can be accessed here. OPPO smartphone users can access 400+ settings and functions through the OPPO simulator.

This support simulator covers all OPPO handsets viz. Series A, F, K Reno and Find launched in last five years. OPPO India users can access the Self-Help Assistant by visiting the OPPO website or app (MyOPPO app > Support Tab > Self-Help
Assistant). Users will need to select their device from the interface, after which they can choose between the Simulations and Troubleshooting options that are displayed on the left side. Customers can also check the complete Specifications of their device via a button top right.

Oppo Self Diagnostic

Under Simulations users can access 400+ settings and functions—including Camera, Memory, Recording, Backup, Wi-Fi and
Hotspot—by typing queries into the search box or selecting options from the menu. This section is designed to help users explore and understand the features of their phones via digital step-by-step guides.

The app can help users resolve software issues around Data, Network, and Device Support after answering a few
questions. In case of unresolved issues, users can input their contact information for a follow-up by an OPPO India Customer Support representative.

In the next phase, OPPO India’s Self-Help Assistant will offer multilingual support and integrate IoT products.

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